Frequently Asked Questions
Everything you need to know about your Direct RC experience.
How long does shipping typically take?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is your return policy for RC vehicles?
We offer a 30-day return policy for unused items in their original packaging. Please note that once a vehicle has been driven or its fuel/battery seal is broken, it can only be returned if a manufacturing defect is present.
Do you provide technical support for assembly?
Yes! Our team of experts is available via email and live chat to help you with troubleshooting, part compatibility, and basic setup for all models we sell.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.
Are batteries included with all RC models?
Product contents vary by model. 'Ready-to-Run' (RTR) kits usually include batteries, while 'Kit' or 'Bind-N-Fly' versions may require separate battery and charger purchases. Please check the 'What's Included' section on the product page.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.